Terms and Conditions – Chilly & Jelly

Welcome to Chilly & Jelly! By accessing or using our website and services, you agree to abide by the following terms and conditions. Please read them carefully before placing an order or using our platform.

1. Personalized Products

  • All products offered by Chilly & Jelly are custom-made based on the personalization details provided by the customer.
  • It is the customer’s responsibility to ensure the accuracy of customization details (e.g., names, messages, designs) at the time of order placement.

2. Order Placement and Payment

  • Orders will be processed only after full payment has been successfully completed.
  • Once an order is placed, customization details cannot be altered or canceled.

3. Delivery and Shipping

  • We strive to dispatch and deliver products within the specified timeline; however, unforeseen delays due to courier issues, weather conditions, or other external factors are beyond our control.
  • Shipping charges will be calculated at checkout and may vary depending on the delivery location.

4. Branding Policy

  • To maintain brand identity and consistency, Chilly & Jelly reserves the right to include the company logo and contact details on the back or suitable section of customized products.
  • This branding will be done tastefully, ensuring it complements the design and aesthetics of the product. Customers agree to this branding policy by placing an order.

5. Media Sharing and Marketing

  • Chilly & Jelly retains the right to use product photos and videos (taken during the customization or packaging process) for marketing and promotional purposes on our website and social media channels.
  • We respect customer privacy and will ensure no personal data is shared in these promotions. By confirming an order, customers acknowledge and accept this policy.

6. Returns, Refunds, and Replacements

  • Returns and refunds are not applicable due to the personalized nature of our products.
  • Replacements are offered only in the following cases:
    • Manufacturing defects
    • Damage during shipping
  • Customers must notify us within 7 days of delivery, with clear photo/video evidence of the issue for us to initiate the replacement process.

7. Product Representation

  • We make every effort to display product colors and designs accurately; however, there may be slight variations due to screen settings or print processes.

8. Intellectual Property

  • All images, content, and designs on the Chilly & Jelly website are the intellectual property of the brand and may not be copied, reproduced, or used without written permission.

9. Privacy Policy

  • Your personal data is collected and used strictly in accordance with our Privacy Policy, ensuring your information is secure and confidential.

10. Limitation of Liability

  • Chilly & Jelly shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.

11. Changes to Terms and Conditions

  • Chilly & Jelly reserves the right to update or revise these terms and conditions at any time without prior notice. Customers are advised to review the terms periodically.

12. Contact Information

For any assistance, questions, or concerns, feel free to contact us:
📧 info@chillyandjelly.in
📞 +91 99404 79275

By using our website and placing an order, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. Thank you for choosing Chilly & Jelly for your personalized gifting needs.

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